Return Policy
You may return* merchandise purchased from J & J
CO. Authentic and Grade A Products, for a refund or
a replacement, provided that the procedures and requirements
referred into our return policy are followed. All product
returns require a return authorization number (RA).
A RA number must be issued within 7 calendar days after
the date of purchase; it will be valid for 7 calendar
days after it is issued.
Removal
or alteration of a product's upc number, serial number
or upc/serial number sticker will automatically void
your J & J CO. Authentic and Grade A Products
Return Policy. Products that are returned to J &
J CO. Authentic and Grade A Products with a missing,
damaged or altered serial number will be refused RMA
service and returned to you.
Refunds
Refunds are applied to the payment method used at
the time of purchase 5-7 days after receipt of the
returned merchandise. We will only refund the value
of the merchandise returned, not the shipping charge.
Exchanges
If you purchased a product from J & J CO. Authentic
and Grade A Products that you wish to exchange for
an alternative, you can return the item for a refund
and simply place a new order for the item you desire.
We do not apply a refund credit to your new purchase
Defective
Item
An item that was discovered to be defective upon receipt
can be replaced with the same model, item only. You
may also return a defective item for a refund.
Damaged
Items
All Packages are inspected for damage before they
ship from our warehouse. If your package has been
damaged in transit, please contact us immediately.
We must be informed of all shipping related claims
within 1 busines day after the date of receipt. We
do not issue refunds for returns of damaged merchandise.
An item that was discovered damaged upon receipt will
be replaced with the same modelor item only.
Return
Shipping
Return shipping cost (the cost to send an item back
to our store) is like or comparable to your cost of
driving to any store for returning an item, which
is not reimbursable. Therefore, we do not reimburse
any return shipping cost.
If
an item you received is defective, we will certainly
replace the item with a new one, however we do not
cover or reimburse the shipping cost for returning
defective merchandise back to our store. We will ship
the replacement product to you at our cost, and use
every good measure to ensure that the replacement
order is processed quickly.
Replacement
We will send a product replacement after the authorized
return has completed our receiving/inspection process.
The replacement will ship that Saturday following
our receipt of your return. Please allow additional
processing time after Holidays. Although it is our
goal to ship a replacement as quickly as possible,
we do not send replacements before we receive and
inspect the returned merchandise.
Please contact us through e-mail for more info.
|